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Virtual Education Center

United Healthcare

Where to go for care

It’s important to find a regular Primary Care Provider (PCP) you trust for ongoing attention to your health, but here are some guidelines when something comes up:

  • See your PCP (or a Virtual Doctor Visit) if

    It’s a minor issue, like a cold or bumps and scrapes. This is usually the least expensive option. (A Virtual Doctor Visit may be as low as $0 with certain plans. Copays vary by plan.)
  • Go to Urgent Care if

    It’s more involved, like back pain, stitches or X-rays. Generally more cost-effective than an ER visit.
  • Go to the ER if

    It can’t wait. Any life-threatening or sudden severe condition, call 911 and/or go to the emergency room.

Want specifics? See Resources for a checklist of common conditions, where to go for care, or if you have more questions.


Common or chronic conditions

Whatever health issue you’re dealing with, we can help.

Living better with diabetes

Know your facts: the what, why and how of diabetes

Watch our overview video.

Find the best foods to help manage your health

Watch our Eating Well video.

Take steps to help keep diabetes in check

Watch our Getting Active video.

Need to know what diabetic supplies and medications are covered? Check out our Resources.

Colon cancer: did you know?

  • Screenings can help find precancerous growths called polyps and help your doctor determine whether they should be removed.
  • Screening regularly can help find cancer earlier—when treatment may be easier and more effective.
  • Screenings, which are considered preventive care, are covered under your plan.

What do I do about the flu?

Common questions

What to do if you’re feeling sick

  • Stay home

    Unless you need medical care immediately, it’s best to stay home—you’ll be protecting yourself and others.
  • Check your symptoms

    You can find out your risk of COVID-19 and explore treatment options with our online symptom checker.
  • Call your doctor if you’re having symptoms

    If you have symptoms like fever, cough or shortness of breath, call your health provider—or we can help you find one that’s in-network.
  • Get tested

    If your provider has ordered a COVID-19 diagnostic test for you, you can use our testing locator to find a testing center. Remember to show your UnitedHealthcare member ID card before getting your test.
  • Stay in touch with your doctor

    Always keep your primary care provider (PCP) up to date on any COVID-19 test results or care you might receive. And if you’re sick, even if it’s not related to the virus, stay in touch via phone or Virtual Doctor Visit.

Want to understand more about COVID-19 and the support available? Visit our Resources.