My Retiree
Virtual Education Center™

Virtual visits are accessible anywhere, anytime from your computer, tablet or smartphone.

A virtual visit with Doctor on Demand, AmWell or Teladoc may be a low or $0 copay with certain plans. Please refer to your Summary of Benefits or Evidence of Coverage for details.

Once you’ve submitted a visit request, the average wait time is 10–15 minutes.

Typically about 10 minutes.

You can find a list of participating virtual visits providers on the UnitedHealthcare member portal .

Virtual Visits are best for common conditions like a cold, flu, skin rash or eye issue; your provider will recommend an in-person visit if needed. They are NOT appropriate for emergency or serious medical conditions.

A virtual behavioral health visit with Doctor on Demand, AmWell or network providers costs the same as an individual therapy session in a provider’s office, and may be as low as a $0 copayment. Please refer to your Summary of Benefits or Evidence of Coverage for details.

You can find a list of participating virtual behavioral health providers on the UnitedHealthcare member portal.

Typically, you’ll be seen within 5 business days.

Virtual behavioral health visits are better for initial evaluation, medication management and ongoing counseling; your specialist will recommend an in-person visit if needed. They are NOT appropriate for emergency or crisis situations.