My Retiree
Virtual Education Center™

Common questions

• How can I access 24/7 Virtual Visits?

  Virtual visits are accessible anywhere, anytime from your computer, tablet or smartphone.

• How much does it cost?

  A virtual visit with Doctor on Demand, AmWell or Teladoc may be a low or $0 copay with certain plans. Please refer to your Summary of Benefits or Evidence of Coverage for details.

• How quickly can I talk to someone?

  Once you’ve submitted a visit request, the average wait time is 10–15 minutes.

• How long does a visit last?

  Typically about 10 minutes.

• Who will I be talking to?

  You can find a list of participating virtual visits providers on the UnitedHealthcare member portal .

• Can I use it in any medical situation?

  Virtual Visits are best for common conditions like a cold, flu, skin rash or eye issue; your provider will recommend an in-person visit if needed. They are NOT appropriate for emergency or serious medical conditions.

Common questions

• How much does it cost?

  A virtual behavioral health visit with Doctor on Demand, AmWell or network providers costs the same as an individual therapy session in a provider’s office, and may be as low as a $0 copayment. Please refer to your Summary of Benefits or Evidence of Coverage for details.

• Who will I be talking to?

  You can find a list of participating virtual behavioral health providers on the UnitedHealthcare member portal.

• How quickly can I get an appointment?

  Typically, you’ll be seen within 5 business days.

• Can I use it in any medical situation?

  Virtual behavioral health visits are better for initial evaluation, medication management and ongoing counseling; your specialist will recommend an in-person visit if needed. They are NOT appropriate for emergency or crisis situations.

Calm health

Caring for your mental wellness may be as easy as picking up your phone. As a UnitedHealthcare® plan member, you can use the Calm Health app, at no cost to you, for programs and tools to better support your mental health.

Use the Calm Health app to:

• Learn techniques to help you feel better and manage stress
• Try Sleep Stories, meditation, music and other sounds
• Build healthy habits by tracking your progress
• Access digital mental health programs
• Find mental health care providers and benefits

Support designed to fit you

Getting started with the app is as easy as answering a few questions:

1. 
   Take a quick mental health screening based on how you are feeling. The questions are based on the Patient Health Questionnaire (PHQ-9) and General Anxiety Disorder screening (GAD-7), which are effective, clinically valid, industry-standard screenings for mental health.
2. 
   Based on the screening and the input you provide about how you’re feeling, you’ll be given a personalized plan to support your condition and mental health needs.
3. 
   Follow your personal program and see how your mental health changes over time.

Common questions

• What is Calm Health?

  Calm Health is an invitation-only app from your health insurance plan, provider, care team or employer. (With your UnitedHealthcare Group Medicare Advantage plan, you are already invited.) The app lets you access digital mental health programs created by psychologists to support specific conditions and overall mental health, in addition to a curated selection of popular Calm content.

• If I already have a Calm account, do I need a separate username and password to access my UnitedHealthcare benefit?

  No, you do not need two separate login credentials; you can use your existing Calm Health username and password to access your account.

• I’m working with a therapist currently. Can I still use Calm Health?

  Absolutely. Calm Health is designed to supplement other forms of support and is not intended as a substitute for care by a physician, therapist or other physical or mental health care provider.

• What mobile devices is the Calm Health App compatible with?

  Calm Health supports mobile devices with operating systems iOS v17.0 and Android v9.0 or higher. For more information, visit the Calm Health App support website.